Kim vs. Barnes and Nobles Customer Service

I'm not one to complain but....I have truly been wronged and now totally understand how easy it is to get frustrated when trying to deal with customer service. I have been dealing with Barnes and Nobles customer service for four weeks.

Skip this paragraph, if you do not want to read my customer service peril.
(In a nutshell, I bought a Nook sometime back, and all was well and good.  The thing has a history of freezing, but usually resolved itself in a day or two.  Well of course, a few days after my warranty expires (literally 7 or 8 days), I put my nook down to walk the dog. I came back and it was frozen.  I did every instruction thing found on the internet to unfreeze it.  Finally, I gave up. I chatted with Barnes and Nobles on the internet, who basically told me to bring it to a store. At first I thought it was a battery issue. I brought it to the store, where I learned it was actually a hardware issue. But this is also where I find out about my warranty. I was told too bad, so sad. Which is when I emailed customer service yet again and told to call.  I called and they told me to try all the steps aforementioned. I decided, maybe my nook needed a break, so I waited a week and tried all these unfreeze things again. It's dead. I emailed again, and was told to call. On several separate occasions, I attempted to call and was on hold for 30 minutes.  As I only have a 30-minute lunch break at work, I gave up and am once again trying the email/chat function.)

I've been saying I'd be willing to pay for repairs. I would rather pay for a repair than have a $149.00 paperweight. However, I am completely and utterly disgusted with the idea of buying a new one. I can understand if the thing was like a lightbulb, where it's suppose to die eventually. But it's a mini computer almost, and it's not suppose to have a short lifespan. I did a lot of research before I invested a paycheck into this thing. All I want to do is read and basically Barnes and Nobles is saying...sorry, too bad, buy a new one.

I don't think it's unreasonable to ask that Barnes and Nobles assist with just standing by it's star product. I'm not asking for a new one, a fancy one. I just want this one to work as an e-reader and not as a paperweight.

If this does not work out, I think my next steps will be to write to the president of the company. If no response then go to the BBB.